brand strategy consultants

« Architecture As Brand | Home | Zipf’s Law - The Power of Number One Number Two Brands »

For Toronto, A Slogan Is Not A Brand

The new CEO of Tourism Toronto believes an effort to brand the city resulted in little more than creation of a new slogan and logo.

TorontoUnlimitedMore on this story from the Toronto Star:

In the summer of 2005, Tourism Toronto and its public sector partners (including the province, federal government and Toronto Summit Alliance) unveiled the results of a 13-month, $4 million search for a brand for the city. The result was “Toronto Unlimited” and a nifty water-droplet logo. The new look was launched with controversial ad campaigns that ran in The New York Times and other U.S. publications.

One set of ads promoted festivals and events that had already wrapped up, while another included an essay laden with inane thoughts and grammatically incorrect sentences. One example: “Toronto is nearly indefinable, nearly infinite in its possibilities for the traveller and nearly impossible to forget once you’ve been there. And perhaps what makes this place so original, so individual and somehow majestic is that it is a product of natural occurrences.”

The effort was immediately ridiculed by the media and was described by Mayor David Miller as an “embarrassment, indefensible.”

Rather than an engaging answer to the core question behind any great brand strategy - Why Do You Matter? - Toronto Unlimited reduces a great world city to the banality of just another e-commerce site such as Bags Unlimited, Furniture Unlimited, Shoes Unlimited and, yes, Crappie Unlimited.

New CEO, David Whitaker, most recently the chief marketing officer of the Miami Convention and Visitors Bureau, offers these opinions:

[H]e thinks it’s a mistake to get hung up on clever logos and catchy phrases. Having a brand, he says, is much more important. And it’s something he believes Toronto currently lacks. “I respectfully question whether Toronto Unlimited is a brand. It’s a tagline.”

We agree. A slogan is not a brand.

[More posts about | More posts about | More posts about | More posts about | More posts about | More posts about | More posts about | More blogs about Destination Branding]

5 Comments so far

We commented on the Toronto Unlimited campaign when it was launched in 2005.

For my tax dollars, I’d rather the branding team for Toronto, led by Brand Architecture International, had ripped off Interbrand’s “Welcome” idea, instead. At least that would have been consistent with Toronto’s character. According to a United Nations report, Toronto has the second-highest proportion of immigrants in the world. Almost half of Toronto’s residents were born outside Canada.

The resulting cultural diversity is reflected in the numerous ethnic neighbourhoods of the city; and the proliferation of authentic shops and restaurants derived from cultures around the world makes the city one of the most exciting places in the world to visit. Moreover, the relative tranquility that mediates between such diverse populations is a testament to the tolerant character of Canadian society.

And Toronto Tourism already has the Welcome poster for the campaign that articulates best the brand that Toronto lives and breathes.See our post at Wordlab for links to source materials.

Comment by Abnu 06.19.07 @ 2:07 am

I think the idea that places can be ‘branded’ is hilarious, and amounts to little more than a full-employment act for branding agencies. What consumer can tell the difference between the smiling faces, beautiful vistas, and otherwise uncrowded scenes featured in most travel/location branding ads? As for slogans and logos, well, I’ve never met a single living human being who bought ANYTHING based on the inspiration of a catchphrase or shape of a logo. Unless destination marketing prompts behavior, the branding is inert and useless.

Comment by Jonathan Salem Baskin 06.24.07 @ 5:25 pm

We are Martín Bomrad and Guillermo Gamboa, students of Licentiate in Design of the Visual Communication, of the Universidad Nacional del Litoral, Santa Fe, Argentina.
We are developing our graduation thesis linked to the thematic “City Brand”, which possesses in one of their stages, the exhibition of the real cases that they given in different parts of the world. And as you will imagine, we are interested in studying the case of Toronto Unlimited.

About the brand for Toronto, we have gotten in the web site, information linked to their positioning. However, we don’t have images of the visual identity applied in real pieces (letter, posters, merchandising, banners, stand, wayfinding, uniforms, etc.) We wanted to request them if they can facilitate us the Brand Manual Guidelines and images where the application of the visual identity is seen.

We want to leave in undoubtedly these images are of great utility for our academic work, and be worth this explanation, to leave sat down that the use of the material that you provide us has exclusively academic ends.

Lastly, we wanted to request him him to respond us the following consultation:
- at the moment, who does administer the communications of Toronto Unlimited?
- is the visual identity, applied in municipal communications of internal use? (example: vehicles, uniforms, wayfinding of dependences, etc.)

We will be very grateful for your answer.

Thank you for everything,
Greetings

Martín Bomrad. Guillermo Gamboa

PD: If you cann’t respond us, derive this mail to the person enabled to answer. We have sent many messages to Toronto Unlimited official site, but we don’t receive answer.

Comment by Guillermo Gamboa 07.17.07 @ 11:18 am

Martín, Guillermo,
We are answering your questions via direct email.

Comment by whisper 07.17.07 @ 2:26 pm

Man, Paris gets “City of Lights” and the best Toronto can come up with is Toronto Unlimited? C’mon, I could have done better for a fraction of the price!

Comment by Ben 01.16.08 @ 7:27 am

RSS feed for comments on this post. TrackBack URI


Leave a comment

Line and paragraph breaks automatic, e-mail address never displayed, HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <blockquote cite=""> <code> <em> <strike> <strong>

(required)

(required)



« Architecture As Brand | Home | Zipf’s Law - The Power of Number One Number Two Brands »