For Toronto, A Slogan Is Not A Brand
The new CEO of Tourism Toronto believes an effort to brand the city resulted in little more than creation of a new slogan and logo.
More on this story from the Toronto Star:
In the summer of 2005, Tourism Toronto and its public sector partners (including the province, federal government and Toronto Summit Alliance) unveiled the results of a 13-month, $4 million search for a brand for the city. The result was “Toronto Unlimited” and a nifty water-droplet logo. The new look was launched with controversial ad campaigns that ran in The New York Times and other U.S. publications.
One set of ads promoted festivals and events that had already wrapped up, while another included an essay laden with inane thoughts and grammatically incorrect sentences. One example: “Toronto is nearly indefinable, nearly infinite in its possibilities for the traveller and nearly impossible to forget once you’ve been there. And perhaps what makes this place so original, so individual and somehow majestic is that it is a product of natural occurrences.”
The effort was immediately ridiculed by the media and was described by Mayor David Miller as an “embarrassment, indefensible.”
Rather than an engaging answer to the core question behind any great brand strategy - Why Do You Matter? - Toronto Unlimited reduces a great world city to the banality of just another e-commerce site such as Bags Unlimited, Furniture Unlimited, Shoes Unlimited and, yes, Crappie Unlimited.
New CEO, David Whitaker, most recently the chief marketing officer of the Miami Convention and Visitors Bureau, offers these opinions:
[H]e thinks it’s a mistake to get hung up on clever logos and catchy phrases. Having a brand, he says, is much more important. And it’s something he believes Toronto currently lacks. “I respectfully question whether Toronto Unlimited is a brand. It’s a tagline.”
We agree. A slogan is not a brand.
[More posts about Toronto Unlimited | More posts about Destination Branding | More posts about Place Branding | More posts about Branding Toronto | More posts about Branding Miami | More posts about Brand Strategy | More posts about Tourism Branding | More blogs about Destination Branding]
5 Comments so far
I think the idea that places can be ‘branded’ is hilarious, and amounts to little more than a full-employment act for branding agencies. What consumer can tell the difference between the smiling faces, beautiful vistas, and otherwise uncrowded scenes featured in most travel/location branding ads? As for slogans and logos, well, I’ve never met a single living human being who bought ANYTHING based on the inspiration of a catchphrase or shape of a logo. Unless destination marketing prompts behavior, the branding is inert and useless.
Comment by Jonathan Salem Baskin 06.24.07 @ 5:25 pmWe are Martín Bomrad and Guillermo Gamboa, students of Licentiate in Design of the Visual Communication, of the Universidad Nacional del Litoral, Santa Fe, Argentina.
We are developing our graduation thesis linked to the thematic “City Brand”, which possesses in one of their stages, the exhibition of the real cases that they given in different parts of the world. And as you will imagine, we are interested in studying the case of Toronto Unlimited.
About the brand for Toronto, we have gotten in the web site, information linked to their positioning. However, we don’t have images of the visual identity applied in real pieces (letter, posters, merchandising, banners, stand, wayfinding, uniforms, etc.) We wanted to request them if they can facilitate us the Brand Manual Guidelines and images where the application of the visual identity is seen.
We want to leave in undoubtedly these images are of great utility for our academic work, and be worth this explanation, to leave sat down that the use of the material that you provide us has exclusively academic ends.
Lastly, we wanted to request him him to respond us the following consultation:
- at the moment, who does administer the communications of Toronto Unlimited?
- is the visual identity, applied in municipal communications of internal use? (example: vehicles, uniforms, wayfinding of dependences, etc.)
We will be very grateful for your answer.
Thank you for everything,
Greetings
Martín Bomrad. Guillermo Gamboa
PD: If you cann’t respond us, derive this mail to the person enabled to answer. We have sent many messages to Toronto Unlimited official site, but we don’t receive answer.
Comment by Guillermo Gamboa 07.17.07 @ 11:18 amMartín, Guillermo,
We are answering your questions via direct email.
Man, Paris gets “City of Lights” and the best Toronto can come up with is Toronto Unlimited? C’mon, I could have done better for a fraction of the price!
Comment by Ben 01.16.08 @ 7:27 amRSS feed for comments on this post. TrackBack URI
Leave a comment
Line and paragraph breaks automatic, e-mail address never displayed, HTML allowed:<a href="" title=""> <abbr title=""> <acronym title=""> <blockquote cite=""> <code> <em> <strike> <strong>

We commented on the Toronto Unlimited campaign when it was launched in 2005.
And Toronto Tourism already has the Welcome poster for the campaign that articulates best the brand that Toronto lives and breathes.See our post at Wordlab for links to source materials. Comment by Abnu 06.19.07 @ 2:07 am